About the Author
John Delano

John Delano is co-founder and CEO of Saltbox, which is dedicated to helping organizations increase their training effectiveness. He has held executive positions in enterprise sales, operations, and learning and development with companies such as AT&T, Comcast, and T-Mobile USA. Additionally, he has trained Fortune 100 companies like Motorola, Hewlett-Packard, and Johnson & Johnson on sales and negotiation skills. John has appeared as a guest blogger, keynote speaker,and source for a social learning case study by Gartner Research. He can be reached at john.delano@saltbox.com or on Twitter @johndelano or @saltboxservices.